Frequently Asked Questions

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What does EK Media do?

We’re a full-service creative agency offering social media management, content creation, graphic design, advertising, and website development.

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Do you offer custom packages?

Yes, all our services are tailored to suit your business needs, goals, and budget.

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How does communication work once we start?

You’ll have a dedicated point of contact and regular updates to ensure you’re always in the loop.

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Do you work with other agencies or partners?

Yes, we collaborate with trusted partners like BIK Media to deliver broader marketing solutions when needed.

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How do I get started with EK Media?

Simply reach out through our website or contact form. We’ll book a discovery call to learn about your goals and recommend the right solution.

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Can I work with you on just one project?

Absolutely! We offer both one-off projects and ongoing monthly support.

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How much do your services cost?

Pricing varies based on the scope of work. We provide clear quotes upfront after learning about your needs.

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Why should we choose EK Media?

We combine creativity with strategy, delivering results-driven solutions with personalised service and a passion for helping your brand grow.

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Website Development FAQs

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What is website development?

Website development is the process of designing, building, and maintaining websites. It involves creating the visual layout (front-end) and managing the technical aspects like server, database, and application logic (back-end) to ensure the site is functional, user-friendly, and secure. The goal is to create an effective online platform that meets the needs of businesses or individuals.

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Why do I need a website?

A website is crucial for businesses, acting as a 24/7 storefront that enhances credibility, showcases products and services, supports customer engagement, and facilitates online sales. It boosts brand visibility and provides essential insights for growth.

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What is the importance of website maintenance?

Website maintenance is crucial for keeping the site secure, updating content, fixing bugs, and ensuring optimal performance. Regular maintenance helps prevent security breaches and keeps the site running smoothly.

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Will my website be mobile-friendly?

Absolutely! All of the websites we develop are fully responsive, meaning they will look and function perfectly on all devices, including desktops, tablets, and smartphones.

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What services does EK Media offer as a part of website development?

We offer the following services; web design, e-commerce functionality, responsive design for mobile compatibility, optimization for speed and performance, search engine optimisation (SEO).

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How much does a website cost?

The cost of website development varies widely based on factors such as complexity, features, design, and the expertise of the developer. It can range from a few hundred dollars for a simple site to several thousand for a custom, feature-rich website.

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Will my website be optimized for search engines (SEO)?

Yes, we offer SEO services after the development process, including optimizing site structure, meta tags, and content. We also offer advanced SEO services if you're looking for more comprehensive optimization.

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Do you offer e-commerce solutions?

Yes, we provide custom e-commerce development services, including setting up online stores, payment gateways, inventory management, and more, to help you sell products or services online.

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Creative Marketing FAQs

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Why is Content Creation important?

Captivating content is crucial for businesses to stand out and engage their audience. It enhances brand visibility, positions businesses as industry experts, and builds trust. By driving traffic to websites and generating leads, content creation helps increase conversions and sales.

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What is creative marketing, and how can it benefit my business?

Creative marketing involves using innovative and engaging strategies to promote your business. It helps capture attention, differentiate your brand, and effectively communicate your message to your target audience.

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How do you ensure my marketing materials are consistent with my brand identity?

We create brand guidelines that outline how to use your brand elements consistently across all marketing materials. This ensures a cohesive and professional brand image.

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Do you offer retouching or editing services?

Yes, we provide professional retouching and editing services to enhance the final images or videos according to your preferences.

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Do you offer drone photography and/or videography?

Yes, we provide drone services for aerial photography and videography, offering unique perspectives for your project.

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How do you ensure my brand’s identity is consistent across different materials?

We create brand guidelines that outline how to use your brand elements consistently across various platforms and materials, ensuring a cohesive and recognisable brand image.

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What services does EK Media offer with creative marketing?

We offer the following services; photography, videography, media editing, email marketing, graphic design, print advertising.

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Can you help with creating engaging content for my marketing campaigns?

Yes, we create various types of content, including blog posts, videos, infographics, and social media updates, designed to engage your audience and support your marketing goals.

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How can creative marketing improve customer engagement?

Creative marketing uses engaging and interactive content to capture attention and foster meaningful connections with your audience, leading to higher levels of engagement.

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What is included in your photography and videography packages?

Packages typically include a set number of hours, editing, digital copies of images or video, and any additional services like photo retouching or video revisions.

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Can you provide references or samples of previous work?

Yes, we can provide references and showcase samples of our previous work to help you gauge our style and capabilities.

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What is the process for designing a logo?

The process involves understanding your brand, creating initial design concepts, refining those designs based on feedback, and finalising the logo with revisions until it exceeds your expectations.

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Social Media FAQs

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What does your social media management service include?

We handle content creation, scheduling, posting, audience engagement, analytics, and strategy development tailored to your brand.

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How often will you post on my accounts?

Posting frequency is based on your package, but typically ranges from 3–7 times per week.

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Do you run social media ads too?

Yes, we offer ad strategy, creation, and management services to boost reach, conversions, and brand awareness.

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How long before I see results?

Organic growth takes time, but you can typically expect noticeable improvements within 2–3 months. Ads may show results faster.

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Which platforms do you manage?

We manage Instagram, Facebook, LinkedIn, TikTok, and more depending on your target audience and business goals.

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Will I get to approve content before it’s posted?

Yes, all content goes through a review and approval process before publishing.

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Can you help grow my followers and engagement?

Yes, through targeted strategies, consistent content, and engagement tactics, we work to grow your audience and improve interaction.

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Can I still post on my account if you're managing it?

Of course! You retain full access and can post whenever you'd like. We just coordinate to keep things consistent.

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